FAQs

General FAQs

What happens after I submit an order?

Once you have placed your order, you will receive an order confirmation email that includes the order number and details from "Order a Print," the trusted online printing service that I'm using. After they receive your order details, your order will be processed automatically after 1 business day.

How long does it take for prints to arrive?

Products are usually produced and shipped within 3 business days and arrive within 9-12 business days.

In most cases, the product is manufactured and shipped locally, but in some cases items are shipped internationally. If it is being shipped internationally, there may be delays as it crosses the border (due to the local customs regulation). Thank you for your understanding and patience. The prints are worth the wait, I promise!

COVID Delays:

Due to the global pandemic, things seem to take a bit longer than normal. Orders ship out within 24-hours of your purchase, but can take up to 15 working days to arrive, so please have patience. If you find that the order has not been updated in over 14-days, please reach out to me, I will do my best to locate the package. 

Additional Information:

Please note when ordering Framed Prints, the size in cm/inch is the size of the photograph itself. Please take into consideration the additional 2-3inch/5-8cm white border and the outer 1.25-2.25inch/3-5cm solid frame. Final frame size and borders vary depending on the country of manufacturing. 

Plant a tree campaign:

According to teamtrees.org, each tree will cost $1 to plant.

Any other questions?

If you have a personal favourite that is not included in the online store collection, please enquire deltermans@icloud.com  

All sales are final

  • LinkedIn
  • Black Facebook Icon
  • Black Instagram Icon

© Denis Elterman Production 2018. All Rights Reserved